HeyGen · 1h ago
Delays and failures in video generation
OngoingYes — HeyGen is having a problem right now. HeyGen currently reports this incident as monitoring. HeyGen's latest word: “We have applied a fix and video generation in the HeyGen web app and API is recovering; delays that began around 02:58 UTC are easing. We are monitoring closely. If a video failed during this time, please try generating it again.”
Timeline
Started: 11/13/2026, 3:05:38 AM
Last update: 11/13/2026, 3:26:31 AM
Updates
monitoring
We have applied a fix and video generation in the HeyGen web app and API is recovering; delays that began around 02:58 UTC are easing. We are monitoring closely. If a video failed during this time, please try generating it again.
11/13/2026, 3:26:31 AM
investigating
Since around 02:58 UTC, some videos created in the HeyGen web app and through the API are taking longer than usual to finish, and some may fail. We are investigating. If a video fails, please try generating it again.
11/13/2026, 3:05:38 AM
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