HeyGen · 9d ago
HeyGen Video Workflow Failures
ResolvedYes — HeyGen had a problem on September 18, 2026, and HeyGen has since marked it resolved. HeyGen's latest word: “The incident has been resolved, and the service is now operating normally. Thank you for your patience.”
Timeline
Started: 9/18/2026, 11:03:37 PM
Last update: 9/19/2026, 5:20:57 AM
Resolved: 9/19/2026, 5:20:57 AM
Updates
resolved
The incident has been resolved, and the service is now operating normally. Thank you for your patience.
9/19/2026, 5:20:57 AM
identified
We’re investigating an issue affecting some video generation requests. The issue has been identified.
9/18/2026, 11:03:37 PM
More HeyGen incidents
- Seedance Outage — resolved, 11d ago
- Video Agent GET /v3/video-agents/{session_id} 404s on all new sessions — resolved, 18d ago
- Increase load on our DB causing service degradation — resolved, 39d ago
- Degraded Service — resolved, 42d ago
- Elevated video translate latency and failure — resolved, 46d ago
- Slow down/Limited Capabilities — resolved, 59d ago