HeyGen · 25d ago
HeyGen Video Workflow Failures
ResolvedYes — HeyGen had a problem on September 18, 2026, and HeyGen has since marked it resolved. HeyGen's latest word: “The incident has been resolved, and the service is now operating normally. Thank you for your patience.”
Timeline
Started: 9/18/2026, 11:03:37 PM
Last update: 9/19/2026, 5:20:57 AM
Resolved: 9/19/2026, 5:20:57 AM
Updates
resolved
The incident has been resolved, and the service is now operating normally. Thank you for your patience.
9/19/2026, 5:20:57 AM
identified
We’re investigating an issue affecting some video generation requests. The issue has been identified.
9/18/2026, 11:03:37 PM
More HeyGen incidents
- incident fixed and monitoring — resolved, 4d ago
- Video Agent Outage — resolved, 9d ago
- Seedance Outage — resolved, 27d ago
- Video Agent GET /v3/video-agents/{session_id} 404s on all new sessions — resolved, 34d ago
- Increase load on our DB causing service degradation — resolved, 55d ago
- Degraded Service — resolved, 57d ago