HeyGen · 21d ago
Seedance Outage
ResolvedYes — HeyGen had a problem on September 16, 2026, and HeyGen has since marked it resolved. HeyGen's latest word: “Requests that failed during this window were not charged and can be retried now. We'll follow up if anything changes.”
Timeline
Started: 9/16/2026, 6:55:29 PM
Last update: 9/16/2026, 6:57:21 PM
Resolved: 9/16/2026, 6:57:21 PM
Updates
resolved
Requests that failed during this window were not charged and can be retried now. We'll follow up if anything changes.
9/16/2026, 6:57:21 PM
monitoring
Between 8:00AM and 11:00AM PST, Seedance requests failed or timed out. We've deployed a fix and error rates have returned to normal. We're continuing to monitor. Requests that failed during this window were not charged and can be retried now. We'll follow up if anything changes.
9/16/2026, 6:55:29 PM
More HeyGen incidents
- Video Agent Outage — resolved, 3d ago
- HeyGen Video Workflow Failures — resolved, 19d ago
- Video Agent GET /v3/video-agents/{session_id} 404s on all new sessions — resolved, 28d ago
- Increase load on our DB causing service degradation — resolved, 49d ago
- Degraded Service — resolved, 51d ago
- Elevated video translate latency and failure — resolved, 55d ago