HeyGen · 11d ago
Seedance Outage
ResolvedYes — HeyGen had a problem on September 16, 2026, and HeyGen has since marked it resolved. HeyGen's latest word: “Requests that failed during this window were not charged and can be retried now. We'll follow up if anything changes.”
Timeline
Started: 9/16/2026, 6:55:29 PM
Last update: 9/16/2026, 6:57:21 PM
Resolved: 9/16/2026, 6:57:21 PM
Updates
resolved
Requests that failed during this window were not charged and can be retried now. We'll follow up if anything changes.
9/16/2026, 6:57:21 PM
monitoring
Between 8:00AM and 11:00AM PST, Seedance requests failed or timed out. We've deployed a fix and error rates have returned to normal. We're continuing to monitor. Requests that failed during this window were not charged and can be retried now. We'll follow up if anything changes.
9/16/2026, 6:55:29 PM
More HeyGen incidents
- HeyGen Video Workflow Failures — resolved, 9d ago
- Video Agent GET /v3/video-agents/{session_id} 404s on all new sessions — resolved, 18d ago
- Increase load on our DB causing service degradation — resolved, 39d ago
- Degraded Service — resolved, 42d ago
- Elevated video translate latency and failure — resolved, 46d ago
- Slow down/Limited Capabilities — resolved, 59d ago