HeyGen · 16h ago
Video Agent Outage
ResolvedYes — HeyGen had a problem on October 4, 2026, and HeyGen has since marked it resolved. HeyGen's latest word: “Identified the rootcause and resolved. Video Agent is back.”
Timeline
Started: 10/4/2026, 10:13:10 PM
Last update: 10/4/2026, 10:55:14 PM
Resolved: 10/4/2026, 10:55:13 PM
Updates
resolved
Identified the rootcause and resolved. Video Agent is back.
10/4/2026, 10:55:14 PM
investigating
We are investigating an issue with Video Agent chats not surfacing and loading
10/4/2026, 10:13:11 PM
More HeyGen incidents
- HeyGen Video Workflow Failures — resolved, 17d ago
- Seedance Outage — resolved, 19d ago
- Video Agent GET /v3/video-agents/{session_id} 404s on all new sessions — resolved, 26d ago
- Increase load on our DB causing service degradation — resolved, 46d ago
- Degraded Service — resolved, 49d ago
- Elevated video translate latency and failure — resolved, 53d ago