HeyGen · 18d ago
Video Agent GET /v3/video-agents/{session_id} 404s on all new sessions
ResolvedYes — HeyGen had a problem on September 9, 2026, and HeyGen has since marked it resolved. HeyGen's latest word: “The incident has been resolved.”
Timeline
Started: 9/9/2026, 7:25:04 PM
Last update: 9/9/2026, 11:03:43 PM
Resolved: 9/9/2026, 11:03:43 PM
Updates
resolved
The incident has been resolved.
9/9/2026, 11:03:43 PM
identified
Root cause identified. A fix is rolling out shortly. Some users may also see permission errors on new videos in the dashboard — we're confirming whether that's related.
9/9/2026, 7:25:04 PM
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