HeyGen · 51d ago
Degraded Service
ResolvedYes — HeyGen had a problem on August 17, 2026, and HeyGen has since marked it resolved. HeyGen's latest word: “We have resolved the issue. Services are back to normal”
Timeline
Started: 8/17/2026, 3:26:07 PM
Last update: 8/17/2026, 6:54:18 PM
Resolved: 8/17/2026, 3:54:42 PM
Updates
resolved
We have resolved the issue. Services are back to normal
8/17/2026, 6:54:18 PM
monitoring
Services may be susceptible to temporary degradation in performance. A fix has been identified. We are waiting on GitHub to deploy it to all services
8/17/2026, 4:30:23 PM
resolved
We identified the source of the performance errors and resolved them. Services are back to normal.
8/17/2026, 3:54:42 PM
identified
Several services across HeyGen + LiveAvatar are degraded.
8/17/2026, 3:26:07 PM
More HeyGen incidents
- Video Agent Outage — resolved, 3d ago
- HeyGen Video Workflow Failures — resolved, 19d ago
- Seedance Outage — resolved, 21d ago
- Video Agent GET /v3/video-agents/{session_id} 404s on all new sessions — resolved, 28d ago
- Increase load on our DB causing service degradation — resolved, 49d ago
- Elevated video translate latency and failure — resolved, 55d ago