HeyGen · 55d ago

Elevated video translate latency and failure

Name: Elevated video translate latency and failure
Start: 2026-08-13T05:36:43.000Z
End: 2026-08-13T15:13:20.000Z

Resolved

Yes — HeyGen had a problem on August 13, 2026, and HeyGen has since marked it resolved. HeyGen's latest word: “This issue is resolved”

Timeline

Started: 8/13/2026, 5:36:43 AM

Last update: 8/13/2026, 3:13:20 PM

Resolved: 8/13/2026, 3:13:20 PM

resolved
This issue is resolved
8/13/2026, 3:13:20 PM
monitoring
We've identified the cause and are rolling out a fix; some jobs may still see delays while we work through the backlog.
8/13/2026, 9:51:05 AM
investigating
We are aware of of elevated video translate latency and failure rate, we are working on mitigating it
8/13/2026, 5:36:43 AM