HeyGen · 88d ago
Service Outage
ResolvedYes — HeyGen had a problem on July 1, 2026, and HeyGen has since marked it resolved. HeyGen's latest word: “We have resolved the issue. Services are back to normal.”
Timeline
Started: 7/1/2026, 7:54:48 PM
Last update: 7/1/2026, 11:33:41 PM
Resolved: 7/1/2026, 11:33:41 PM
Updates
resolved
We have resolved the issue. Services are back to normal.
7/1/2026, 11:33:41 PM
investigating
We have reverted the deployment that caused the issue. The site is operational, and we are investigating the root cause.
7/1/2026, 9:12:37 PM
investigating
Services are experiencing outages. Triaging in process.
7/1/2026, 9:01:36 PM
monitoring
We have identified the issue and reverted the changes. Site is operational now; monitoring for further issues.
7/1/2026, 8:02:34 PM
investigating
Services are experiencing outages. Investigating the root cause.
7/1/2026, 7:54:48 PM
More HeyGen incidents
- HeyGen Video Workflow Failures — resolved, 9d ago
- Seedance Outage — resolved, 11d ago
- Video Agent GET /v3/video-agents/{session_id} 404s on all new sessions — resolved, 18d ago
- Increase load on our DB causing service degradation — resolved, 39d ago
- Degraded Service — resolved, 42d ago
- Elevated video translate latency and failure — resolved, 46d ago