HeyGen · 131d ago
Elevated Error Rates across APP and API
ResolvedYes — HeyGen had a problem on May 19, 2026, and HeyGen has since marked it resolved. HeyGen's latest word: “A hotfix was deployed, error rates are normalized. We're now monitoring.”
Timeline
Started: 5/19/2026, 10:59:30 PM
Last update: 5/19/2026, 11:11:17 PM
Resolved: 5/19/2026, 11:11:17 PM
Updates
resolved
A hotfix was deployed, error rates are normalized. We're now monitoring.
5/19/2026, 11:11:17 PM
identified
We're observed elevated error rates across APP and API. All sessions appear to be affected. We've identified issue and rolling out a fix.
5/19/2026, 10:59:30 PM
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- Video Agent GET /v3/video-agents/{session_id} 404s on all new sessions — resolved, 18d ago
- Increase load on our DB causing service degradation — resolved, 39d ago
- Degraded Service — resolved, 42d ago
- Elevated video translate latency and failure — resolved, 46d ago