HeyGen · 167d ago

Slow video creation

Name: Slow video creation
Start: 2026-04-13T15:48:15.000Z
End: 2026-04-13T21:45:10.000Z

Resolved

Yes — HeyGen had a problem on April 13, 2026, and HeyGen has since marked it resolved. HeyGen's latest word: “The issue has been resolved.”

Timeline

Started: 4/13/2026, 3:48:15 PM

Last update: 4/13/2026, 9:45:10 PM

Resolved: 4/13/2026, 9:45:10 PM

resolved
The issue has been resolved.
4/13/2026, 9:45:10 PM
monitoring
The issue should be mostly resolved now. Some workflows might have failed during that period. We're actively monitoring for any more errors.
4/13/2026, 7:34:33 PM
investigating
We have identified an issue where the creation of videos aren't getting processed.
4/13/2026, 5:03:21 PM
investigating
We have identified an issue where the creation of videos aren't getting processed.
4/13/2026, 3:48:15 PM