HeyGen · 225d ago
Database issues
ResolvedYes — HeyGen had a problem on April 1, 2026, and HeyGen has since marked it resolved. HeyGen's latest word: “Incident is now resolved. Error rates and general system health are back to normal ranges. We will follow up with a root cause analysis once investigation is complete.”
Timeline
Started: 4/1/2026, 6:24:04 PM
Last update: 4/1/2026, 6:49:33 PM
Resolved: 4/1/2026, 6:49:33 PM
Updates
resolved
Incident is now resolved. Error rates and general system health are back to normal ranges. We will follow up with a root cause analysis once investigation is complete.
4/1/2026, 6:49:33 PM
monitoring
We've mitigated the issue - still identifying the root cause of the spike. Estimated that issues started appearing around 30 mins ago.
4/1/2026, 6:42:57 PM
identified
We're investigating a table lock issue which is degrading service across both LiveAvatar + HeyGen services.
4/1/2026, 6:30:28 PM
identified
We've identified an issue in the LiveAvatar database connections. We are looking into a fix right now. It's degrading some sessions from starting.
4/1/2026, 6:24:04 PM
More HeyGen incidents
- incident fixed and monitoring — resolved, 33d ago
- Video Agent Outage — resolved, 38d ago
- HeyGen Video Workflow Failures — resolved, 54d ago
- Seedance Outage — resolved, 57d ago
- Video Agent GET /v3/video-agents/{session_id} 404s on all new sessions — resolved, 64d ago
- Increase load on our DB causing service degradation — resolved, 84d ago