HeyGen · 246d ago
Video Agent Service Degraded
ResolvedYes — HeyGen had a problem on February 4, 2026, and HeyGen has since marked it resolved. HeyGen's latest word: “The issue has been resolved. All services are operating normally.”
Timeline
Started: 2/4/2026, 12:34:38 AM
Last update: 3/11/2026, 3:41:50 PM
Resolved: 2/4/2026, 1:10:55 AM
Updates
resolved
The issue has been resolved. All services are operating normally.
2/4/2026, 1:10:55 AM
identified
We have identified the cause and are working to implement a fix.
2/4/2026, 12:56:32 AM
identified
Video Agent service (web & API) is currently degraded
2/4/2026, 12:34:38 AM
More HeyGen incidents
- incident fixed and monitoring — resolved, 33d ago
- Video Agent Outage — resolved, 38d ago
- HeyGen Video Workflow Failures — resolved, 54d ago
- Seedance Outage — resolved, 57d ago
- Video Agent GET /v3/video-agents/{session_id} 404s on all new sessions — resolved, 64d ago
- Increase load on our DB causing service degradation — resolved, 84d ago