HeyGen · 201d ago
Avatar iv backlog is high
ResolvedYes — HeyGen had a problem on February 2, 2026, and HeyGen has since marked it resolved. HeyGen's latest word: “This issue has been resolved. Avatar IV jobs will be resume normal processing.”
Timeline
Started: 2/2/2026, 5:48:23 PM
Last update: 3/11/2026, 3:41:50 PM
Resolved: 2/2/2026, 7:51:02 PM
Updates
resolved
This issue has been resolved. Avatar IV jobs will be resume normal processing.
2/2/2026, 7:53:04 PM
resolved
The issue has been resolved.
2/2/2026, 7:51:02 PM
investigating
We are currently investigating an issue with our avatar iv model generation. Until resolved, generation time will be significantly increased.
2/2/2026, 5:48:23 PM
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- Increase load on our DB causing service degradation — resolved, 39d ago
- Degraded Service — resolved, 42d ago
- Elevated video translate latency and failure — resolved, 46d ago