Some users may have issues with payments in Canva

Updates

• resolved

  This incident has been resolved.

  Jul 31, 2026, 7:58 PM UTC

• monitoring

  A fix has been implemented and we are monitoring the results.

  Jul 31, 2026, 7:24 PM UTC

• identified

  We've identified an issue affecting subscriptions, billing and payments in Canva. Our teams are working to fix the problem.

  Jul 31, 2026, 7:02 PM UTC

• investigating

  Some users may have issues using Canva. Our teams are urgently looking into this and we will provide an update soon.

  Jul 31, 2026, 6:55 PM UTC