Some users may have issues with payments in Canva

Resolved

Yes — Canva AI had a problem on July 31, 2026, and Canva AI has since marked it resolved. Canva AI's latest word: “This incident has been resolved.”

Timeline

Started: 7/31/2026, 6:55:19 PM

Last update: 7/31/2026, 7:58:50 PM

Resolved: 7/31/2026, 7:58:50 PM

Affected: tgg3fzt5nzzc

resolved
This incident has been resolved.
7/31/2026, 7:58:50 PM
monitoring
A fix has been implemented and we are monitoring the results.
7/31/2026, 7:24:00 PM
identified
We've identified an issue affecting subscriptions, billing and payments in Canva. Our teams are working to fix the problem.
7/31/2026, 7:02:51 PM
investigating
Some users may have issues using Canva. Our teams are urgently looking into this and we will provide an update soon.
7/31/2026, 6:55:20 PM