Runway · 358d ago

We've identified a problem and are working on a fix

Resolved

Yes — Runway had a problem on October 20, 2025, and Runway has since marked it resolved. Runway's latest word: “This incident has now been resolved.”

Timeline

Started: 10/20/2025, 9:14:43 PM

Last update: 10/20/2025, 11:33:05 PM

Resolved: 10/20/2025, 11:33:05 PM

Affected: 2fr8tksxj5ns, hl94rh0mg6xt, w3jcq3dwljp4

resolved
This incident has now been resolved.
10/20/2025, 11:33:05 PM
monitoring
We've rolled out a fix and are seeing errors and generation throughput normalize. We are working through a backlog of generations so queue wait times are still likely to be elevated for some time. We will post another update when wait times have normalized.
10/20/2025, 11:17:39 PM
identified
We're starting to see improved queue wait times, especially for Runway Dev API platform generations. We're still working through a large backlog of generations.
10/20/2025, 9:35:39 PM
investigating
We're observing longer than normal queue wait times. Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.
10/20/2025, 9:14:43 PM