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Runway · 313d ago

Significant delays in asset generation

Resolved

Yes — Runway had a problem on December 5, 2025, and Runway has since marked it resolved. Runway's latest word: “The issue has been fully resolved and all systems are back to normal operation. We apologize for the disruption.”

See Runway's live status →

Timeline

Started: 12/5/2025, 2:35:54 AM

Last update: 12/5/2025, 3:51:05 AM

Resolved: 12/5/2025, 3:51:05 AM

Affected: 2fr8tksxj5ns, hl94rh0mg6xt, w3jcq3dwljp4

Runway's official report →

Updates

  • resolved

    The issue has been fully resolved and all systems are back to normal operation. We apologize for the disruption.

    12/5/2025, 3:51:05 AM

  • monitoring

    All systems have recovered and are processing normally. Gen4 Turbo is experiencing elevated queue wait times due to backlog, but this should clear soon.

    12/5/2025, 3:45:18 AM

  • monitoring

    We've identified the root cause of the generation delays and have rolled out a fix. Generations should now be processing normally. We'll continue monitoring to ensure stability.

    12/5/2025, 3:27:26 AM

  • investigating

    We're continuing to investigate the issue. A significant number of generations are currently failing to process.

    12/5/2025, 3:12:08 AM

  • investigating

    We're aware that some users are experiencing significant delays in generations and are actively investigating the issue. We'll provide updates as we learn more.

    12/5/2025, 2:57:24 AM

  • investigating

    Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.

    12/5/2025, 2:35:54 AM

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