This is an example incident

resolved

Empathize with those affected and let them know everything is operating as normal.

5/15/2024, 11:52:57 AM

monitoring

Let your users know once a fix is in place, and keep communication clear and precise.

5/15/2024, 11:52:57 AM

identified

As you continue to work through the incident, update your customers frequently.

5/15/2024, 11:52:57 AM

investigating

When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.

5/15/2024, 11:52:57 AM