ElevenLabs · 2h ago
Choppy audio on Agent conversations using Eleven v4 Turbo
ResolvedYes — ElevenLabs had a problem on November 6, 2026, and ElevenLabs has since marked it resolved. ElevenLabs's latest word: “Between 09:15 and 11:15 UTC on Nov 4, some Agent conversations in the EU using Eleven v4 Turbo had choppy audio, with parts of the agent's speech missing. This was caused by Eleven v4 Turbo generating audio slower than real time under high load. We have rolled out a fix that increases v4 Turbo throughput, and we are adding alerting to detect this earlier.”
Timeline
Started: 11/6/2026, 8:07:35 PM
Last update: 11/6/2026, 8:07:35 PM
Resolved: 11/4/2026, 11:15:00 AM
Updates
resolved
Between 09:15 and 11:15 UTC on Nov 4, some Agent conversations in the EU using Eleven v4 Turbo had choppy audio, with parts of the agent's speech missing. This was caused by Eleven v4 Turbo generating audio slower than real time under high load. We have rolled out a fix that increases v4 Turbo throughput, and we are adding alerting to detect this earlier.
11/6/2026, 8:07:35 PM
investigating
Some Agent conversations in the EU using Eleven v4 Turbo are experiencing choppy audio, with parts of the agent's speech missing. This is caused by Eleven v4 Turbo generating audio slower than real time under high load.
11/6/2026, 8:07:35 PM
More ElevenLabs incidents
- Choppy audio on Agent conversations using Eleven v4 Turbo — resolved, 1h ago
- Intermittent Sign in issue — resolved, 3d ago
- ElevenCreative - Image & Video - Degraded performance — resolved, 8d ago
- EU - STT - Increase in latency in the EU Residency for Speech-to-Text requests — resolved, 16d ago
- Claude MCP connection not working — resolved, 16d ago
- Inbound Twilio calls experiencing intermittent connection failures — resolved, 16d ago