ElevenLabs · 3h ago
Inbound Twilio calls experiencing intermittent connection failures
ResolvedYes — ElevenLabs had a problem on October 21, 2026, and ElevenLabs has since marked it resolved. ElevenLabs's latest word: “Inbound calls are currently operational.”
Timeline
Started: 10/21/2026, 5:30:27 PM
Last update: 10/21/2026, 5:30:27 PM
Resolved: 8/18/2026, 12:43:32 PM
Updates
resolved
Inbound calls are currently operational.
10/21/2026, 5:30:27 PM
identified
From ~07:00 UTC, a small percentage (<1%) of inbound Twilio calls failed to connect due to a configuration error on our side. Affected callers were unable to connect to an agent; outbound calls and other traffic were unaffected. The change has been rolled back and calls have been connecting normally since ~11:00 UTC. No customer action needed.
10/21/2026, 5:30:27 PM
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