ElevenLabs · 3h ago
[Isolated environments] Issue with voices on EU and India Residency environments
ResolvedYes — ElevenLabs had a problem on October 21, 2026, and ElevenLabs has since marked it resolved. ElevenLabs's latest word: “The issue with the Isolated Environments has been resolved after we released a fix. The incident was caused by a change made to how we cache Voice Library voices in data residency environments. The issue only surfaced gradually hours after we released it as the cache for these voices were getting invalidated.”
Timeline
Started: 10/21/2026, 5:30:26 PM
Last update: 10/21/2026, 5:30:26 PM
Resolved: 10/31/2025, 7:07:32 AM
Updates
resolved
The issue with the Isolated Environments has been resolved after we released a fix. The incident was caused by a change made to how we cache Voice Library voices in data residency environments. The issue only surfaced gradually hours after we released it as the cache for these voices were getting invalidated.
10/21/2026, 5:30:26 PM
monitoring
We have released a fix, and the error rate is decreasing. We are monitoring the performance.
10/21/2026, 5:30:26 PM
investigating
We are investigating an issue with adding/missing voices in the EU and India Residency Environments. THe
10/21/2026, 5:30:26 PM
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