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ElevenLabs · 9d ago

Increase in latency in the Global Residency for Speech-to-Text and Dubbing requests

Resolved

Timeline

Started: Sep 4, 2026, 1:55 PM UTC

Last update: Sep 4, 2026, 9:01 PM UTC

Resolved: Sep 4, 2026, 9:01 PM UTC

Updates

  • resolved

    After completing the monitoring stage, we have confirmed that STT latency has returned to baseline stability.

    Sep 4, 2026, 9:01 PM UTC

  • monitoring

    The issue has been fixed, the error rate should be zero. We are currently monitoring the situation.

    Sep 4, 2026, 2:34 PM UTC

  • identified

    We've identified the root cause and are rolling out a fix. Error rates should be improving, and we're continuing to monitor.

    Sep 4, 2026, 2:16 PM UTC

  • investigating

    We're investigating a latency increase on the Global Residency server for Speech-to-Text and Dubbing models, affecting a small subset of requests.

    Sep 4, 2026, 1:55 PM UTC

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