Media not loading across several products

Updates

• resolved

  Our engineers have traced media loading error rates as they have returned to baseline. Studio, Audiobooks, Image & Video, Music and Dubbing products should now functional normally.

  Aug 24, 2026, 6:43 PM UTC

• identified

  Work is still underway to release a fix to resolve media loading within Studio, Audiobooks, Image & Video, Music and Dubbing. Until the fix is fully rolled out, common symptoms may include failures when exporting media in Studio, Dubbing, and other products. We'll continue to pass further updates as we track the deployment of this fix.

  Aug 24, 2026, 5:12 PM UTC

• identified

  We are currently working to deploy a targeted fix to resolve the existing issues of media loading within Studio, Audiobooks, Image & Video, Music and Dubbing. We will pass further updates as we track the deployment of this fix.

  Aug 24, 2026, 2:53 PM UTC

• identified

  The error rate has decreased, although the issue has not been fully resolved yet. We are continuing to work toward a complete resolution.

  Aug 24, 2026, 11:42 AM UTC

• identified

  We have located the cause of the elevated errors, and we are working on a fix.

  Aug 24, 2026, 10:18 AM UTC

• investigating

  We’re currently experiencing issues loading media across several products, including Studio, Audiobooks, Image & Video, Music and Dubbing. We are actively investigating the cause.

  Aug 24, 2026, 8:49 AM UTC