ElevenLabs · 139d ago
Plan Upgrade Delay
ResolvedYes — ElevenLabs had a problem on May 27, 2026, and ElevenLabs has since marked it resolved. ElevenLabs's latest word: “Our billing provider has corrected the problem, and all subscription updates are processing normally and without delay.”
Timeline
Started: 5/27/2026, 3:32:34 PM
Last update: 5/27/2026, 7:15:17 PM
Resolved: 5/27/2026, 7:15:17 PM
Updates
resolved
Our billing provider has corrected the problem, and all subscription updates are processing normally and without delay.
5/27/2026, 7:15:17 PM
identified
We have identified an issue related to the billing provider and are implementing measures to mitigate and resolve it.
5/27/2026, 4:49:19 PM
investigating
We are currently experiencing an issue with our payment provider that causes a delay when moving from a free plan to a paid plan. In some cases, the upgrade will not be registered in the account until up to 2 hours after payment. We are actively investigating and will post updates as they become available.
5/27/2026, 3:32:34 PM
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