EU Residency: Elevated Error Rates for STT API Calls that use the source_url Parameter

resolved

We have implemented a fix for the issues affecting EU residency STT requests that use the source_url parameter or the deprecated cloud_storage_url parameter and confirmed full issue resolution.

5/13/2026, 7:05:05 PM

monitoring

We've identified the source of the issues affecting EU residency STT requests that use the _source_url_ parameter or the deprecated _cloud_storage_url_ parameter. STT requests that do not transcribe audio from a URL remain unaffected. We are currently working to publish a release to address the root cause of the issue.

5/13/2026, 4:26:31 PM

investigating

We continue to see an increased error rate for STT API calls in EU residency workspaces that use the _source_url_ parameter and the deprecated _cloud_storage_url_ parameter. We are working to resolve this issue as soon as possible and will post further updates as they become available.

5/13/2026, 2:44:19 PM

investigating

We are currently observing elevated error rates for a subset of STT API calls in EU residency workspaces. The errors only affect requests using the _source_url_ parameter and the deprecated _cloud_storage_url_ parameter that request a file from a URL. We are investigating and will post updates as they become available.

5/13/2026, 2:04:50 PM