Synthesia · 119d ago
Support Service Unavailable
ResolvedYes — Synthesia had a problem on June 1, 2026, and Synthesia has since marked it resolved. Synthesia's latest word: “Customer support service is back to normal, but minor delays in responses are expected until the backlog is cleared. Appreciate your understanding.”
Timeline
Started: 6/1/2026, 9:59:35 AM
Last update: 6/1/2026, 1:14:53 PM
Resolved: 6/1/2026, 1:14:52 PM
Affected: c7sfdgvqxmj5
Updates
resolved
Customer support service is back to normal, but minor delays in responses are expected until the backlog is cleared. Appreciate your understanding.
6/1/2026, 1:14:52 PM
investigating
We're currently experiencing a service disruption with our support platform, resulting in live chat messages failing to send and support team messages failing to reach users. We'll provide additional updates as soon as we have more information.
6/1/2026, 9:59:35 AM
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