Issues Opening Videos in Editor

Resolved

Yes — Synthesia had a problem on June 12, 2025, and Synthesia has since marked it resolved. Synthesia's latest word: “This incident has been resolved. Thank you for your patience!”

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Timeline

Started: 6/12/2025, 4:58:00 PM

Last update: 6/12/2025, 5:05:23 PM

Resolved: 6/12/2025, 5:05:23 PM

Affected: c7sfdgvqxmj5

Synthesia's official report →

Updates

resolved
This incident has been resolved. Thank you for your patience!
6/12/2025, 5:05:23 PM
investigating
We are continuing to investigate this issue.
6/12/2025, 5:01:12 PM
investigating
We're currently experiencing issues impacting opening videos in the editor. Our engineering teams are aware of this issue and investigating. Our sincere apologies for the inconvenience, and will continue to provide updates as soon as we have further information.
6/12/2025, 4:58:00 PM

More Synthesia incidents

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Video Generation Delays — resolved, 69d ago

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