We've identified a problem with generations and are working on a fix

Timeline

Started: 2026-06-03T13:31:13.462Z

Updated: 2026-06-03T15:02:35.376Z

Resolved: 2026-06-03T15:02:35.335Z

Impact scope

Official sources

Provider: runway

Updates

• resolved

  This incident has now been resolved.

  2026-06-03T15:02:35.335Z

• monitoring

  We've released a fix and are seeing improvements. Delayed requests should start processing soon. Previously failed submissions can now be retried. We're monitoring closely to ensure the fix fully resolves the issue for everyone.

  2026-06-03T14:50:49.156Z

• investigating

  We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

  2026-06-03T13:40:00.980Z

• investigating

  We have identified the root cause of the problem and are working towards a solution to restore the service for all users.

  2026-06-03T13:31:13.648Z