Runway · 153d ago

We've identified a problem and are working on a fix

Resolved

Yes — Runway had a problem on May 13, 2026, and Runway has since marked it resolved. Runway's latest word: “This incident has now been resolved.”

Timeline

Started: 5/13/2026, 9:11:55 AM

Last update: 5/13/2026, 1:32:33 PM

Resolved: 5/13/2026, 1:32:33 PM

Affected: 2fr8tksxj5ns, hl94rh0mg6xt, w3jcq3dwljp4

resolved
This incident has now been resolved.
5/13/2026, 1:32:33 PM
monitoring
We've released a fix and are seeing improvements. Previously failed submissions can now be retried. We're monitoring closely to ensure the fix fully resolves the issue for everyone.
5/13/2026, 12:29:38 PM
identified
We've spotted that something has gone wrong. We're currently working on a fix, and will provide an update soon.
5/13/2026, 10:24:35 AM
investigating
Our engineering team is investigating a problem with Kling tasks affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.
5/13/2026, 9:11:55 AM