Video upscale tasks cannot be started

resolved

This incident has now been resolved.

1/2/2026, 4:56:02 PM

monitoring

A fix for the issue is rolling out, users should see successful video upscales shortly.

1/2/2026, 4:33:36 PM

identified

We have identified the root cause of the problem affecting video upscaling and are working towards a solution to restore the service for all users.

1/2/2026, 8:14:16 AM

investigating

Our engineering team is investigating a problem with video upscaling that is affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.

1/2/2026, 6:04:29 AM