runway

Video upscale tasks cannot be started

Status: resolved | Severity: degraded

Timeline

Started: 2026-01-02T06:04:29.247Z

Updated: 2026-01-02T16:56:02.679Z

Resolved: 2026-01-02T16:56:02.663Z

Impacted regions: None reported

Impacted models: None reported

Impacted components: 2fr8tksxj5ns, q64vr3lrp909, hl94rh0mg6xt, w3jcq3dwljp4

Provider: runway

resolved
This incident has now been resolved.
2026-01-02T16:56:02.663Z
monitoring
A fix for the issue is rolling out, users should see successful video upscales shortly.
2026-01-02T16:33:36.955Z
identified
We have identified the root cause of the problem affecting video upscaling and are working towards a solution to restore the service for all users.
2026-01-02T08:14:16.537Z
investigating
Our engineering team is investigating a problem with video upscaling that is affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.
2026-01-02T06:04:29.308Z