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runway

Unable to start new tasks

Status: resolved | Severity: major_outage

Cite this incident

Timeline

Started: 2025-12-23T17:06:46.055Z

Updated: 2025-12-23T17:17:59.177Z

Resolved: 2025-12-23T17:17:59.158Z

Impact scope

Impacted regions: None reported

Impacted models: None reported

Impacted components: 2fr8tksxj5ns, hl94rh0mg6xt, w3jcq3dwljp4

Official sources

Provider: runway

View official incident page

Updates

  • resolved

    This incident has now been resolved.

    2025-12-23T17:17:59.158Z

  • monitoring

    We've released a fix and are seeing improvements. Delayed requests should start processing soon. Previously failed submissions can now be retried. We're monitoring closely to ensure the fix fully resolves the issue for everyone.

    2025-12-23T17:10:41.261Z

  • investigating

    Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.

    2025-12-23T17:06:46.184Z