Delays in customer support responses

resolved

All impacted services have now fully recovered.

10/23/2026, 5:58:06 AM

monitoring

We have applied the mitigation and are monitoring the recovery.

10/23/2026, 5:47:30 AM

identified

A fix is being implemented for the issue affecting our support systems. Customers may continue to experience delays in receiving support responses. We will provide further updates as recovery progresses.

10/23/2026, 4:43:12 AM

investigating

As a temporary solution, customers looking to reach out to OpenAI Support can email [support@openai.com](mailto:support@openai.com "support@openai.com").

10/23/2026, 3:57:09 AM

investigating

We are investigating technical issues affecting our customer support systems. Customers may experience longer than usual response times. We are working to restore normal operations.

10/23/2026, 3:41:03 AM