Delays in customer support responses

Updates

• resolved

  All impacted services have now fully recovered.

  Sep 10, 2026, 9:48 PM UTC

• monitoring

  We have applied the mitigation and are monitoring the recovery.

  Sep 10, 2026, 9:20 PM UTC

• identified

  We have identified the cause of the issue affecting our customer support systems and are implementing a mitigation. Customers may continue to experience longer than usual response times.

  Sep 10, 2026, 8:54 PM UTC

• investigating

  We are continuing to investigate technical issues affecting our customer support systems. Customers may continue to experience longer than usual response times. We are working to restore normal operations.

  Sep 10, 2026, 8:45 PM UTC

• investigating

  We are investigating technical issues affecting our customer support systems. Customers may experience longer than usual response times. We are working to restore normal operations.

  Sep 10, 2026, 7:53 PM UTC