openai
Some users may experience issues accessing OpenAI accounts
Status: resolved | Severity: operational
Cite this incidentTimeline
Started: 2026-06-05T13:26:40.000Z
Updated: 2026-06-06T06:16:40.000Z
Resolved: 2026-06-05T16:09:19.000Z
Impact scope
Impacted regions: None reported
Impacted models: None reported
Impacted components: None reported
Official sources
Provider: openai
Official incident URL not available for this source.
Updates
resolved
Incorrectly suspended users have been restored access and received an email about their account and subscription information, if relevant. Impacted services have recovered.
2026-06-06T06:16:40Z
monitoring
The team is uncovering some additional impacted users and is still working through related subscription and credit impacts for affected users. Impacted users will be receiving an email shortly.
2026-06-05T21:19:17Z
monitoring
All users impacted should have received an email with more information. The team is monitoring for additional changes.
2026-06-05T20:53:34Z
monitoring
The team is still working through related subscription and credit impacts for affected users. Impacted users will be receiving an email shortly.
2026-06-05T19:47:35Z
monitoring
We’ve restored account access for users. The team is working through related subscription and credit impacts for affected users.
2026-06-05T19:09:48Z
resolved
All impacted services have now fully recovered.
2026-06-05T16:09:19Z
identified
An issue caused some user accounts to be incorrectly suspended. We’re restoring account access and working through related subscription and credit impacts for affected users.
2026-06-05T15:19:09Z
identified
We are still implementing the mitigation.
2026-06-05T14:52:29Z
identified
We have identified the issue impacting account access for some users, and we are working on a fix.
2026-06-05T14:20:43Z
investigating
We are investigating the issue for the listed services.
2026-06-05T13:26:40Z