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google-ai

Vertex AI Gemini API customers experienced increased error rates when accessing the global endpoint.

Status: unknown | Severity: degraded

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Timeline

Started: 2026-02-27T12:36:00.000Z

Updated: 2026-02-27T16:42:13.000Z

Resolved: 2026-02-27T14:45:00.000Z

Impact scope

Impacted regions: None reported

Impacted models: None reported

Impacted components: Vertex Gemini API

Official sources

Provider: google-ai

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Updates

  • unknown

    **Description** \ Between Friday, 2026-02-27, 04:36 and 06:45 PST, customers experienced increased error rates when accessing the Vertex Gemini API Global endpoint. The issue impacted API requests to multiple Gemini models. The incident also caused downstream impact to Dialogflow CX, Agent Assist, Google Cloud Support AI agent, and Customer Experience Agent Studio, which rely on Gemini APIs. Preliminary analysis indicates the issue was triggered by a recent configuration change. Service was fully restored after the configuration change was rolled back. We thank you for your patience while we worked on resolving the issue. **Symptom** \ Customers experienced increased error rates when sending API requests to impacted multiple Gemini models through the global endpoint.

    2026-02-27T16:12:30+00:00