Claude (Anthropic) · 7m ago
Elevated purchasing errors on claude.ai
ResolvedYes — Claude had a problem on November 14, 2026, and Claude (Anthropic) has since marked it resolved. Claude (Anthropic)'s latest word: “The issue affecting purchases and plan changes on claude.ai has been resolved, and delayed plan changes and payments have now been applied. Impact occurred from 18:34 PT on November 13 / 02:34 UTC on November 14 to 20:03 PT on November 13 / 04:03 UTC on November 14.”
Timeline
Started: 11/14/2026, 2:54:33 AM
Last update: 11/14/2026, 4:23:05 AM
Resolved: 11/14/2026, 4:23:05 AM
Affected: rwppv331jlwc
Updates
resolved
The issue affecting purchases and plan changes on claude.ai has been resolved, and delayed plan changes and payments have now been applied. Impact occurred from 18:34 PT on November 13 / 02:34 UTC on November 14 to 20:03 PT on November 13 / 04:03 UTC on November 14.
11/14/2026, 4:23:05 AM
monitoring
Purchases on claude.ai are working normally, and delayed plan changes and payments are now being applied. Some customers who recently paid may need to wait up to an hour for their plan to update. There is no need to pay again. We are monitoring for recovery.
11/14/2026, 3:09:15 AM
investigating
We are investigating elevated errors affecting purchases, plan upgrades and cancellations on claude.ai. Core functionality is not affected. We will provide an update as soon as possible.
11/14/2026, 2:54:33 AM
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