Claude (Anthropic) · 42d ago
Delays in credit purchases
ResolvedYes — Claude had a problem on September 1, 2026, and Claude (Anthropic) has since marked it resolved. Claude (Anthropic)'s latest word: “This issue has been resolved.”
Timeline
Started: 9/1/2026, 11:26:48 PM
Last update: 9/2/2026, 1:24:22 AM
Resolved: 9/2/2026, 1:24:22 AM
Affected: 0qbwn08sd68x
Updates
resolved
This issue has been resolved.
9/2/2026, 1:24:22 AM
monitoring
We have identified and resolved an issue where users who reached a balance of zero usage credits saw delays in the availability of newly purchased credits, resulting in some requests to the Claude API receiving 'credit balance is too low' errors erroneously. This affected credits purchased from 05:10am PT / 12:10 UTC to 2:35pm PT / 21:35 UTC. At this time, newly purchased credits should be available as expected and we are working to resolve any remaining impact.
9/1/2026, 11:26:49 PM
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