New Subscription Activation & Payment Issues

Timeline

Started: 2026-01-09T19:41:48.637Z

Updated: 2026-01-10T04:55:23.908Z

Resolved: 2026-01-10T04:55:23.892Z

Impact scope

Official sources

Provider: anthropic

Updates

• resolved

  The fix finished deploying approximately 2 hours ago and new purchases should work correctly going forward. We're closing this statuspage for now, and will work to restore access and/or provide refunds as needed for all affected customers.

  2026-01-10T04:55:23.892Z

• identified

  We are continuing to work on a fix for this issue.

  2026-01-09T22:52:04.473Z

• identified

  The issue has been identified and a fix should be coming soon for new purchases. After the issue is fixed, we will issue refunds for all users who were incorrectly charged and/or properly grant subscription access. The issue began around 10PM PST on 2026-01-08 and affected new subscriptions purchased through web

  2026-01-09T19:59:33.936Z

• investigating

  We are investigating reports that some new customer subscriptions are charging customers without properly granting subscription access, which is also leading to accidental double or triple payments for some customers.

  2026-01-09T19:41:48.776Z