anthropic
Claude Desktop failing to open for some users
Status: resolved | Severity: degraded
Cite this incidentTimeline
Started: 2026-02-25T16:23:04.000Z
Updated: 2026-02-25T23:54:32.152Z
Resolved: 2026-02-25T23:54:32.137Z
Impact scope
Impacted regions: None reported
Impacted models: None reported
Impacted components: rwppv331jlwc
Official sources
Provider: anthropic
View official incident pageUpdates
resolved
If Claude fails to launch on your computer, please download the latest version from download the latest version on https://claude.com/download. We have now fixed the underlying issue.
2026-02-25T23:54:32.137Z
monitoring
We have released a version that fixes the issue. Please download the latest version of Claude on https://claude.com/download to update to at least v1.1.4328.
2026-02-25T17:58:54.237Z
identified
We continue to work on getting a fix deployed as quickly as possible.
2026-02-25T17:30:19.912Z
identified
We are currently working on deploying a fix to the Claude Desktop app.
2026-02-25T16:31:45.178Z
monitoring
A fix has been deployed and we're monitoring error rates.
2026-02-25T16:23:36.133Z
investigating
We have identified an issue leading to the Claude Desktop app failing to start for a subset of Windows users and macOS users on older macOS releases. We are working on rolling out a fix.
2026-02-25T16:23:04.848Z